Privacy Policy

Last updated: April 8, 2026

Information We Collect

When you use Easy Forklift Certification, we collect the following information:

  • Account information: Your name, email address, and password when you create an account.
  • Payment information: Credit card or payment details processed through our third-party payment processor. We do not store your full credit card number on our servers.
  • Course data: Your progress through the training course, quiz scores, exam results, and certificate download history.
  • Usage data: Pages visited, time spent on pages, browser type, device type, and IP address. This data is collected automatically through cookies and analytics tools.
  • Communications: Any messages you send us through our contact form or email.

How We Use Your Information

We use the information we collect to:

  • Provide and deliver the forklift certification course and related materials.
  • Generate your certificate, wallet card, and employer verification documents.
  • Process payments and send receipts.
  • Send certification expiration reminders (you can opt out at any time).
  • Respond to your support requests and questions.
  • Improve our course content and website based on usage patterns.
  • Comply with legal obligations.

Cookies

We use cookies and similar technologies for the following purposes:

  • Essential cookies: Required for the site to function. These handle authentication, session management, and course progress tracking.
  • Analytics cookies: Help us understand how visitors use our site. We use Google Analytics, which collects anonymized usage data.
  • Marketing cookies: Used to measure the effectiveness of our advertising. These are only set if you arrive through a paid advertisement.

You can disable non-essential cookies in your browser settings. Disabling essential cookies may prevent the course from functioning correctly.

Third-Party Services

We use the following third-party services that may collect or process your data:

  • Google Analytics: Website usage tracking. Google's privacy policy applies to data they collect.
  • Payment processors: We use Stripe and PayPal to process payments. Your payment information is handled directly by these processors and is subject to their respective privacy policies.
  • Email service provider: We use a third-party email service to send transactional emails (receipts, certification reminders). Your email address is shared with this provider solely for email delivery.
  • Cloudflare: Our website is hosted on Cloudflare Pages. Cloudflare may collect standard web server logs including IP addresses.

We do not sell your personal information to third parties.

Data Retention

We retain your account information and certification records for as long as your account is active, plus an additional three years after your last certification expires. This allows us to provide verification services to your employer and send renewal reminders. Payment records are retained for seven years for tax and accounting purposes. You can request deletion of your account and personal data at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate information.
  • Deletion: Request that we delete your personal data.
  • Portability: Request your data in a machine-readable format.
  • Opt-out: Unsubscribe from marketing emails at any time using the link in any email we send.

California residents (CCPA): You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information.

EU/EEA residents (GDPR): You have the rights listed above, plus the right to restrict processing and the right to object to processing. Our legal basis for processing your data is contract performance (delivering the course you purchased) and legitimate interest (improving our services).

Data Security

We use industry-standard security measures to protect your personal data, including SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, and regular security reviews. No system is 100% secure, but we take reasonable steps to protect your information.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

Contact

If you have questions about this privacy policy or want to exercise your data rights, contact us at support@easyforkliftcertification.com.