Refund Policy

Last updated: September 25, 2026

The Short Version

Not satisfied? Full refund within 7 days of purchase, as long as you have not completed the final exam and downloaded your certificate. Employer or state won't accept your certificate? Full refund within 30 days of purchase, even after your certificate has been issued. No questions asked either way.

Eligibility

You are eligible for a full refund if both of the following are true:

  • Your purchase was made within the last 7 days.
  • You have not completed the final certification exam and downloaded your certificate or wallet card.

You can still browse the course materials, take the practice test, and review modules during this period. Accessing the course content does not disqualify you from a refund. Only completing the final exam and downloading your certificate makes the purchase non-refundable, except under the acceptance guarantee below.

Acceptance Guarantee

Our training follows OSHA's federal forklift rule, 29 CFR 1910.178, so the certificate is valid in every state. We stand behind that:

  • If your employer refuses to accept your certificate as proof of formal instruction, we will refund your purchase in full.
  • If a U.S. state agency refuses to accept your certificate, we will refund your purchase in full.

This applies even after you have completed the exam and downloaded your certificate. Email us within 30 days of purchase to say it wasn't accepted, and we will process the refund. Telling us who declined it helps us fix the problem for the next person, but it isn't required. We may follow up with the employer or agency to fix the underlying issue, but the refund does not wait on that.

Non-Refundable Purchases

The following are not eligible for a refund:

  • Purchases where you have completed the final exam and downloaded your certificate, regardless of when the purchase was made, unless the acceptance guarantee above applies.
  • Purchases made more than 7 days ago, even if you have not completed the course.

How to Request a Refund

  1. Email hello@easyforkliftcertification.com with your name and the email address you used to purchase the course.
  2. Include "Refund Request" in the subject line.
  3. We will verify your eligibility and process the refund within 2 business days.

Refunds are issued to the original payment method. Depending on your bank or credit card company, it may take an additional 5 to 10 business days for the refund to appear on your statement.

Group and Employer Purchases

For group purchases, refunds are available for unused seats only. If an operator in your group has completed the exam and downloaded their certificate, that seat is non-refundable. Unused seats can be refunded within 30 days of purchase. Contact us for group refund requests.

Train the Trainer Refunds

The Train the Trainer course ($299) is eligible for a full refund within 7 days of purchase if you have not downloaded the trainer kit. Once the kit is downloaded, the purchase is non-refundable.

Questions?

If you have questions about our refund policy, email us at hello@easyforkliftcertification.com or visit our contact page.